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Terms of Service

Vioro — Plain-English Legal Conditions (Founder Preview)

These terms govern your use of Vioro, operated by Cyze AS, Norway (Org. No. 932 904 500). By signing up or using the Service, you accept these terms in full. If you do not agree, do not use the Service.

1. Service Commitment & Availability

1.1 Service Level Objective (SLO)

We target 99.5% uptime for our core monitoring services, measured monthly. During the Founder Preview, the Service is provided on a best-effort basis. No service credits or compensation are available for downtime in this phase.

1.2 Scheduled Maintenance

We may perform maintenance that temporarily affects availability. We will give reasonable advance notice (via email or the status page) and schedule maintenance during off-peak hours where possible. Maintenance windows are excluded from the SLO calculation.

1.3 Check Frequency & Precision

The frequency and precision of monitoring checks (e.g. 1-minute intervals with ±5 seconds tolerance) are determined by your selected plan.

1.4 Limitation of Liability for Service Issues

Cyze AS is not liable for any direct or indirect damages arising from missed, delayed, or duplicate alerts; false positives; false negatives; system errors; or failure to meet the stated SLO. See Section 6 for the full liability cap.

2. Who May Use Vioro

2.1 Authorised Use

You may add a website to Vioro only if you own it, operate it, or have explicit authority from the owner (e.g. an agency with a client mandate). By adding a site, you warrant that you have the right to monitor it.

2.2 Standard Monitoring (No Verification Required)

Uptime monitoring, TLS/SSL certificate checks, and broken link detection start immediately upon adding a domain. No domain verification is required for these features.

2.3 Advanced Security Features (Verification Required)

Vulnerability scanning, passive penetration testing, port exposure mapping, and any other “offensive” security features require domain ownership verification before activation. Accepted verification methods:

2.4 Agencies & Multi-Domain Customers

Agencies and freelancers may add client sites to Vioro and monitor them under standard features without per-site verification. Advanced security features require domain verification for each site, per the methods above.

2.5 Prohibited Use

You must not use Vioro to:

Violations may be reported to relevant authorities. We reserve the right to terminate accounts immediately for prohibited use.

3. Founder Preview & Plan Transitions

3.1 What Is the Founder Preview?

The Founder Preview is an early-access plan offered to our first customers at a grandfathered price and under these terms. It is subject to the conditions below.

3.2 Transition to Standard Plans

The Founder Preview terms are time-limited. Before any plan transition, we will:

  1. Send you multiple advance notifications (at least 30 days prior) by email and in-app banner
  2. Clearly describe the new plan, pricing, and features
  3. Give you the option to cancel before the transition takes effect

If you do not cancel before the transition date, your subscription will automatically migrate to the applicable standard plan. Continued use after transition constitutes acceptance of the new plan terms.

4. Payments, Cancellation & Refunds

4.1 Trial Period

New accounts receive a 14-day free trial. No payment is required during this period. Access ends automatically if you do not subscribe before the trial expires.

4.2 Payments

All billing and auto-renewal is handled by Stripe. Access to active monitoring is suspended immediately if a payment fails and remains unresolved.

4.3 Cancellation

Cancel any time via your account settings. Cancellation takes effect at the end of your current billing period (monthly or annual). You retain access to the Service until that date. No partial refunds are issued for unused time within a billing period.

4.4 EU/EEA Consumer Withdrawal Right

If you are an EU/EEA consumer purchasing for personal use (not on behalf of a business), you have a statutory 14-day right of withdrawal under EU Directive 2011/83/EU. Vioro’s 14-day free trial gives you the full withdrawal period to evaluate the Service at no cost and with no obligation. By proceeding to a paid subscription after the trial, you acknowledge that you have had the opportunity to evaluate the Service and waive any remaining withdrawal right. Cancellation per Section 4.3 applies at all times regardless.

5. Termination & Suspension

We may terminate or suspend your account immediately, without notice, if you breach these Terms, engage in prohibited use, or create legal or regulatory risk for Cyze AS. Provisions that by their nature should survive termination (including IP rights, liability limitations, and indemnification) will continue to apply.

6. Limitation of Liability

6.1 Liability Cap

Cyze AS’s total aggregate liability for all claims arising from the Service is capped at the total fees you paid in the 12 months preceding the claim.

6.2 No Liability For

6.3 Force Majeure

Neither party is liable for delays or failures in performance caused by events outside their reasonable control, including natural disasters, ISP outages, acts of government, cyberattacks on third-party infrastructure, or pandemic-related disruption. The affected party must notify the other promptly and use reasonable efforts to resume performance.

6.4 No Consequential Damages

Neither party is liable for indirect, special, incidental, punitive, or consequential damages (including lost profits or revenue) arising from the Service, even if advised of the possibility of such damages.

7. Intellectual Property & Acceptable Use

7.1 Vioro IP

The Service, its software, code, algorithms, design, text, graphics, logos, and the trademark “Vioro” are the exclusive property of Cyze AS and its licensors, protected by Norwegian and international copyright and trademark law. All rights not expressly granted to you are reserved.

7.2 Your Licence

Subject to these Terms, Cyze AS grants you a limited, non-exclusive, non-transferable licence to access and use the Service for your internal business purposes during your subscription.

7.3 Feedback

You are welcome to submit feature requests, bug reports, and feedback. Submitting feedback grants Cyze AS a perpetual, royalty-free licence to use it. No compensation or co-ownership rights arise from feedback.

7.4 “Monitored by Vioro” Badge

You may display the “Monitored by Vioro” badge on your site if you choose. All use of Vioro branding must respect Cyze AS’s brand guidelines.

7.5 Open Source

Vioro is built on open-source software, including (but not limited to) the Rust programming language, sqlx, Tokio, Angular and Astro. A full attributions list is available on request.

8. Indemnification

8.1 Your Indemnification of Cyze AS

You agree to indemnify, defend, and hold harmless Cyze AS from any claims, damages, losses, and expenses (including reasonable legal fees) arising from: your use of the Service, your breach of these Terms, or your violation of any third-party rights.

8.2 Cyze AS’s Indemnification of You

We will indemnify, defend, and hold you harmless from any third-party claim that the Service, as provided by us in accordance with these Terms, infringes that third party’s intellectual property rights — provided you promptly notify us of the claim and cooperate reasonably in the defence. This indemnification does not apply to infringement caused by your use of the Service in a manner not authorised by these Terms or in combination with software or services not provided by us.

9. Data Rights & Portability

9.1 Ownership

All system-generated data (probe results, uptime logs, security insights, and aggregates thereof) is owned by Cyze AS. During your active subscription, you are granted a licence to view and use this data within the Service. This licence does not include a right to bulk export or reproduce system-generated data.

User-entered data (your profile, contact email, organisation name, domain names) remains yours. You may request a machine-readable export of this data at any time by contacting .

9.2 Data Portability

In accordance with GDPR Art. 20 and the EU Data Act, you have the right to receive your user-entered personal data in a structured, commonly used, machine-readable format. We will fulfil such requests within 30 days of your written request. This right applies to user-entered data only, not to system-generated monitoring data owned by Cyze AS.

9.3 Retention After Termination

Upon account termination, all PII associated with your account is deleted in accordance with our Privacy Policy, except where retention is required by law (e.g. Norwegian bookkeeping rules). Anonymised and aggregated probe data may be retained indefinitely for internal service improvement purposes and is not re-attributable to your account.

10. Governing Law & Jurisdiction

These Terms are governed by Norwegian law. Any dispute arising from or in connection with these Terms that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the Norwegian courts.

Nothing in this section limits any mandatory consumer rights you may have under the law of your country of residence.

11. General Provisions

11.1 Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

11.2 Entire Agreement

These Terms, together with the Privacy Policy, Data Processing Agreement (where applicable), Cookie Policy, Acceptable Use Policy, and the Sub-processors list at vioro.io/legal/subprocessors/, constitute the entire agreement between you and Cyze AS regarding the Service.

11.3 Waiver

Failure by either party to enforce any right under these Terms does not constitute a waiver of that right.

11.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights (including in connection with a merger, acquisition, or sale of assets) upon 30 days’ written notice to you.

11.5 Notices

Notices from us to you will be sent to the email address on your account. Notices from you to us must be sent to .

11.6 Updates to These Terms

We will notify you of material changes at least 30 days before they take effect, by email and in-app notice. Continued use after the effective date constitutes acceptance. If you do not accept the updated terms, you may cancel your subscription before the effective date. All previous versions are archived at vioro.io/legal/archive/.

Questions? Contact us at .

Last updated: 2026-04-11
Previous versions: vioro.io/legal/archive/